FAQ

Q. Do you deliver in my area?
If your region is not mentioned in our weekly schedule, please contact us to check the trucks availability and possible delivery date.

Q. What are your delivery hours?
We deliver every day of the week except Friday’s, from 11am to 7pm following the settled region’s schedule.

Q. What is your office working hours to give customer support?
Our office working hours is from 8:30am to 5:30pm.

Q. What is the minimum basket charge?
There is no minimum basket charge, although there is a delivery charge of AED 30.00 for orders below AED 200.00.

Q. What if I have missing items?
It can happen that we are unable to find one or more items of your order but made sure to contact you previously to delivery.
Our team will inform and suggest other products that might suit your needs in replacement.

Q. How do you deliver?
Our delivery trucks have double compartments, fresh (+4) and frozen (-18) to guarantee a maximum freshness and food safety.

Q. How can I pay for my order?
You can choose from the following payment methods as per technical availability:
• Cash on delivery.
• Online payment by Visa and Mastercard credit cards.

Talk about Nativo

Nativo.ae was created to bring the best of Brazil to the United Arab Emirates, offering traditional and exclusive food items, serving both the HORECA sector & E-Commerce (B2C) Our focus on Brazil comes from the diversity and uniqueness of its products, strengthening the connection between Brazil and Middle Eastern communities.

Our portfolio includes a wide variety of typical Brazilian products, such as:

  • Açaí Purée Sorbet with Guaraná;
  • Brazilian Frozen Snacks - mainly Cheese Rolls, known as Pão de Queijo, and Chicken Croquettes – Coxinha;
  • Brazilian BBQ Cutes 
  • Cassava & Flour 
  • Brazilian Rice and Beans 
  • Pupunha Palm Heart - with a soft and crispy texture; 
  • Special Ingredients - mainly various types of flours; 
  • Cod Fish - known as Bacalhau, a key ingredient in Luso-Brazilian cuisine; 
  • Beverages, among others. 

B2B Orders – HORECA & Wholesales

If you own a coffee shop, restaurant, catering business, hotel, or if you’re a reseller or wholesaler, get in touch with Nativo.ae Food Services and request a quote to place your order.

📞 +971 52 3758120
📧 contact@nativo.ae 

The authentic taste of Brazil, adding unique value to the portfolio and Menu of our clients, providing an authentic and differentiated experience.